Returns & Refunds

Returns & Refunds Policy

1. Conditional Warranty & Return Window

SafePlay® Golf offers a conditional warranty on Monster Mat® products.
You may return your mat within 11 months, 3 weeks, and 6 days of purchase, as long as it is not worn or damaged and meets the conditions below.

To qualify under this conditional warranty:

  • The mat must not be excessively worn, abused, or damaged.

  • The mat must be in a condition that reflects normal use and care.

  • SafePlay® Golf must first review photos and approve eligibility before a return is shipped.

2. Return Eligibility & Approval Process

Before sending any product back, you must:

  1. Call SafePlay® Golf to notify us of your intent to return the product.

  2. Email clear photos of the mat so we can evaluate its condition and confirm eligibility under the conditional warranty.

We will review the photos and information provided and let you know whether your return is approved and how to proceed.

3. Return Shipping Address & Costs

Approved returns must be shipped to:

SafePlay® Golf Inc.
3225 Battleground Ave
Greensboro, NC 27408

  • Return shipping costs are the responsibility of the customer.

  • We recommend using a trackable shipping service and keeping your receipt, as SafePlay® Golf is not responsible for items lost or damaged during return transit.

4. Damaged in Shipping

If your mat arrives damaged in shipping:

  • You must call us and

  • Email photos of the damage

within 5 days of receiving the mat.

This allows us to work with you and, where applicable, the shipping carrier to resolve the issue promptly. Failure to notify us within 5 days may limit our ability to assist with shipping-related damage claims.

5. Refunds (No Restocking Fees / No Exchanges)

  • No restocking fees are charged on approved returns.

  • No exchanges are offered at this time. Instead, eligible returns receive a refund.

Once your return is received and inspected:

  • If approved, a refund will be issued to your original method of payment, where possible.

  • The timing of the refund will depend on your bank or card issuer’s processing times.

  • If an extended amount of time has passed and a refund cannot be processed back to the original payment method, a check will be mailed to you for the approved refund amount.

6. Non-Eligible Returns

SafePlay® Golf reserves the right to refuse a return and/or refund if:

  • The mat is excessively worn, abused, or damaged beyond normal use.

  • The product is returned without prior approval and photo review.

  • The return is attempted outside the 11 months, 3 weeks, 6 days window.

In such cases, the product may be returned to you at your expense, or disposed of, at our discretion.